frequently asked questions
How long is the hire period?
Do I need to wash the dress before returning it?
Can I try dresses on before booking?
What if I don’t know my size?
Do you have wedding guest dresses?
I live interstate, can I still hire a dress?
How long does delivery take?
Can I hire at the last minute?
When do I collect my dress?
Can someone else collect my dress?
What happens if my dress doesn’t fit?
What happens if I damage the dress?
Can I cancel or change my booking?
Can I book a dress months in advance?
How long is the hire period?
Our standard hire period is between 3-4 days, but extended hires are welcomed and can be arranged for an additional cost. Your dress will typically be available for collection or delivered 1–2 days before your event, with returns due on the next business day.
If you need to arrange a later return, get in touch with us via Instagram DM.
Do I need to wash the dress before returning it?
No - professional cleaning is included with every hire. Simply return your dress unwashed and we'll take care of the rest.
Can I try dresses on before booking?
Absolutely. Book a private appointment at our Erina studio and enjoy dedicated time to explore the collection. Chloe will be on hand to provide styling advice and offer a fresh perspective if you’d like it.
What if I don’t know my size?
Chloe is always happy to help with sizing advice before you book, whether you're visiting the studio or hiring online. Just send us an Instagram DM with any questions you may have.
Do you have wedding guest dresses?
Absolutely. Our collection includes designer dresses perfect for weddings, engagement parties, black-tie events, birthdays, formals and more. Browse online or book a try-on appointment to find the style that's right for you.
I live interstate, can I still hire a dress?
Yes, we offer Australia-wide Express Post for a flat rate of $28 (this covers your delivery and return) in addition to the cost of your hire. Dresses are sent early in the hire week to arrive before your event.
How long does delivery take?
All dresses are sent via Australia Post Express, usually arriving within 1-3 business days depending on your location. If you live in a rural or remote area, Chloe will ensure the hire is posted earlier than with Metro areas.
Shipping times cannot be guaranteed and are subject to delays by Australia Post out of Hire by Chloe’s control.
Can I hire at the last minute?
Yes, last minute hires are always welcome and we will do our best to accommodate. Just send us an Instagram DM with the details.
When do I collect my dress?
Local collections are arranged 1–2 days before your event. Chloe will contact you during the week to organise a suitable pickup time.
Can someone else collect my dress?
Yes. If someone else is collecting on your behalf, simply let us know in advance.
What happens if my dress doesn’t fit?
We highly recommend booking a try-on appointment at our Erina studio before hiring.
If hiring online, Chloe is always happy to help with sizing advice before you book via Instagram DM.
If you find that your dress doesn’t fit once it arrives, please contact Chloe as soon as possible.
What happens if I damage the dress during my hire?
We know accidents happen, which is why every hire includes a refundable security bond. If a garment requires additional cleaning or repairs beyond normal wear, the bond may be applied towards these costs.
Please let Chloe know as soon as possible so there is enough time to arrange any necessary repairs or contact a future booking if it may be affected. Please don't attempt to clean, repair or alter the garment yourself, as this can sometimes cause further damage.
Where a dress is lost, stolen or deemed beyond repair, the full recommended retail price (RRP) of the garment may be payable in accordance with our Terms & Conditions.
Can I cancel or change my booking?
Please contact Chloe as soon as possible if your plans change. Cancellation and booking amendment policies are outlined in our full Terms & Conditions.
Can I book a dress months in advance?
Absolutely! We recommend securing your favourite style as soon as you know your event date. Popular pieces and sizes often book out well in advance, particularly during wedding, racing and formal season.
Still have a question?
Don’t hesitate to send us a message - we're here to help you find the right piece and provide support throughout every step of the process.
