HIRE TERMS AND CONDITIONS
At Hire by Chloe, we want your hiring experience to feel simple, seamless and stress-free. Please take a moment to read our hire terms before placing your booking.
By securing a booking with Hire by Chloe, you acknowledge and agree to the following Terms & Conditions.
hire period
collections & returns
Cleaning
Alterations
Late Returns
Damage, Loss & Repairs
Security Bond
Cancellations
Refunds & Store credit
Australia Post delays
Garment Condition
Availability
Socials
Responsibility after collection
Need further guidance?
Contact our customer care via email at hello@hirebychloe.au
Hire Period
Our standard hire period is 3–4 days, allowing plenty of time to enjoy your event before returning your garment.
Your collection, delivery and return dates will be confirmed when your booking is made.
Collection & Returns
Local Collection: Garments are available for collection 1–2 days prior to your event from our Erina studio, unless otherwise arranged.
All local hires must be returned by 5:00pm on the agreed return date, typically the next business day following your event.
Australia-Wide Postage: Express postage is available Australia-wide for a flat rate of $28, which includes both delivery and return shipping.
Your garment will be Express Posted early in your hire week to help ensure it arrives 1–2 days before your event, allowing extra time should Australia Post experience delays.
A prepaid Express Post return satchel will be included with your order.
Following your event, your garment must be:
placed inside the prepaid return satchel provided
lodged over the counter at an Australia Post office on the next business day after your event
not placed into an Australia Post street posting box or red post box, as this may delay tracking and delivery.
Please retain your lodgement receipt until your return has been received.
cleaning
Professional cleaning is included with every hire. Please do not wash, dry clean, steam or attempt to clean your garment yourself. Simply return your dress unwashed and we'll take care of the rest.
alterations
Garments must not be altered, pinned permanently, hemmed or modified in any way.
Late Returns
Timely returns ensure every client receives their dress when promised.
Late returns incur a $10 late fee per business day.
If a late return results in the cancellation or disruption of another client's booking, the original hirer will also be responsible for the full hire fee of the affected booking.
Damage, Loss & Repairs
We ask that every garment is treated with the same care you would your own. Normal signs of wear are expected and won’t affect your bond. This includes minor creasing and light marks which can typically be removed through a standard clean.
If accidental damage occurs, please contact Hire by Chloe as soon as possible.
Please do not attempt to repair, alter or clean the garment yourself, as this may cause further damage.
Where a garment requires additional cleaning or repairs beyond normal wear, the hirer will be responsible for the full repair costs.
If a garment is lost, stolen or damaged beyond repair, the hirer will be responsible for paying the full Recommended Retail Price (RRP) of the garment.
Security Bond
A $40 security bond is charged with every hire.
The bond will be refunded once the garment has been returned:
on time
in satisfactory condition
without requiring additional cleaning or repairs beyond normal wear.
Where applicable, the security bond may be used towards specialist cleaning, repairs or replacement costs. If these costs exceed the value of the security bond, the hirer remains responsible for the remaining balance.
Cancellations
Bookings cancelled 10 days or more before the event date are eligible for a full refund.
Unfortunately, cancellations made within 10 days of the event are not eligible for a refund. If an event is cancelled due to weather or circumstances outside of Hire by Chloe’s control, refunds or credits cannot be provided except where required in accordance with Australian Consumer Law.
Refunds & Store Credit
Local Collection: If your garment does not fit or is unsuitable when collected, a store credit or swap may be offered, subject to availability.
To be eligible:
the garment must be returned on the same day
it must be returned in its original condition
this policy applies to local collection bookings only.
Australia-Wide Postage: If your garment arrives and is unsuitable due to sizing or fit, you may be eligible for a store credit.
To qualify:
the garment must be posted back within 24 hours of delivery
it must be lodged over the counter at Australia Post
a copy or photo of your lodgement receipt must be provided.
Please note that the original postage fee is non-refundable.
Australia Post Delays
While we dispatch garments well in advance of your event, delivery timeframes remain the responsibility of Australia Post.
If your garment does not arrive in time for your event due to an Australia Post delay, you will be issued with a store credit for the hire.
Garment Condition
Our collection features carefully selected pre-loved designer garments.
As with any pre-worn clothing, some dresses may show minor signs of previous wear, including:
light fabric pulls
faint marks
subtle signs of wear.
These small imperfections are considered normal and do not affect the overall appearance or wearability of the garment.
Every dress is professionally cleaned, quality checked and maintained to a standard we would happily wear ourselves.
Availability
While every effort is made to fulfil all confirmed bookings, Hire by Chloe reserves the right to cancel a booking where unforeseen circumstances make a garment unavailable, including damage from a previous hire.
Should this occur, every effort will be made to offer a suitable replacement or provide a full refund.
Socials
We love seeing Hire by Chloe out in the world.
Tag @hire.bychloe in your event photos and receive 10% off your next hire. (Discount code will be provided after your tagged post has been verified.)
Responsibility After Collection
Responsibility for the garment transfers to the hirer once it has been collected or delivered. The hirer remains responsible for the garment until it has been safely returned and received by Hire by Chloe.
